Chapter 12•Handbook
Handbook changelog
Every change, dated
Every change to this handbook, dated, with what changed and why. A handbook nobody maintains is marketing.
Changelog
| Version | Date | What changed |
|---|---|---|
| 2.0 | 8 August 2026 | Restructured to 12 chapters and updated to match current offerings. Replaced general claims with specific commitments: the 10-point minimum, our service commitments and the credits that apply when we miss them, the evidence we keep, the hold points we run on ourselves, a five business day proposal turnaround, and this changelog. |
| 1.0 | 27 July 2026 | First published. |
Looking for how we work day to day? Start at the handbook index.